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Scope: To provide a high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities:

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures.

• Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming and behavior.

• Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.

• Participating in and representing CLIC during events and activities.

• Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.

• Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.

• Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the store at all times.

• Playing an active role in replenishing stock according to CLIC procedures and policies.

• Ensure the product is kept in the best way and the tag and the correct price.

• Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.

• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.

Skills:

• Demonstrable success gained as a Sales Associate.

• Excellent communication skills both written and verbal.

• Fluent in English.

• Demonstrable sales skills.

• Open availability (Monday to Sunday).

• Knowledge and understanding of the importance of great customer service.

• Successfully able to handle multiple demands and competing priorities.

• Seeks opportunities to be proactive and pre-empt client needs.

• Demonstrates respect and politeness and regularly exceeds customer expectations.

• Shows innovation and initiative in setting customer care standards.

• Team player.

• Strong attention to detail.

• Able to work flexibly, embrace and manage change.

• Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.

• Enthusiastic, self-confident, and self-motivated.

• Professionalism is maintained under all circumstances.

• Prepared to go the extra mile to achieve targets.

About Clic:

Clic is a globally recognized home décor and lifestyle brand that first opened in St. Barth’s in 2008. At the heart of Clic is founder Christiane Celle, a former stylist and founder of Calypso. With her meticulous eye for exceptional products and her collaborations with artisans around the world, Clic has evolved from a bookstore and art gallery into a sophisticated destination for contemporary photography, art, fashion, books, and home goods.

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